IT Support & Maintenance
Our bespoke support and maintenance agreements ensure you benefit from proactive and continuous value rather than traditional ‘reactive support’. You can be sure that we are here to ensure that your systems run, smoothly, that your systems are always up to date and running exactly as they should be.
With fifteen years of maturity and wisdom, our managed IT services + on-going support with formal compliance credentials, such as our Enterprise wide ISO27001 accreditation, mean that today we are responsible for the infrastructure from the edge to the cloud core, for Enterprises as well as Small Medium Enterprise customers – we tailor our services to your explicit response times and requirements, scaling our team accordingly.
Our consultants will either remotely, or onsite, review your infrastructure in regards to current software levels, error logs, performance trends (to name but a few of our metrics) and prepare a report of recommendations, that either you can action, or we can implement proactively, as part of the 24×7 support agreement.
Our bespoke agreements allow you to get exactly what you need. We tailor our support agreements to bets suit your needs and requirements. If you only need your SAN looking at once a month then that’s all that gets put in the agreement. If you need a 24.7 Helpdesk then that is what we will provide. We always try to help you add value where possible and appropriate.
Support & Maintenance can cover (but is not limited to):
- Cyber protection of all devices
- Edge devices (Cisco Network)
- Storage Area Networks (HP SAN) or your Microsoft Azure Cloud Computing Core
- Virtualisation platforms
- Server Operating Systems
- Application solutions
We provide:
- Bespoke Support & Maintenance Agreements
- 24 x 7 On call consultants
- Dedicated helpdesk contact number
Patch Management
Unpatched systems leave your organisation exposed to cyber threats, disruptions and performance issues. With our experts, you can be sure your IT environment is:
- Protected against the latest cyber vulnerabilities.
- Aligned with industry compliance standards.
- Running efficiently with minimal downtime.
We understand that every organisation is unique, and so are its patching requirements. By partnering with us, you’ll receive a personalised approach that focuses on the specific needs of your systems and processes. Whether you require updates to critical software, regular hardware patching, or advanced vulnerability fixes, we will provide a consistent security and optimisation.
Our certified and accredited teams work hand-in-hand with your organisation, providing a bespoke service that not only increases security awareness but also strengthens your operational capabilities. Together, we will deliver ongoing improvements to your IT landscape, enabling continued performance and peace of mind.
Patch Management Services can cover:
- Operating systems
- Application servers
- Network infrastructure devices
- Third party products